Customer Service Representative

Company overview

OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently.

Core purpose

• To provide end-to-end administrative and operational support to the Rental and Inventory department, ensuring that equipment rentals are accurately tracked, documented, and processed from initial enquiry through to return.

• Responsible for tracking equipment rentals, communicating effectively with customers, generating accurate invoices, and ensuring compliance with all equipment certification requirements.

• This role requires exceptional organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key responsibilities and accountabilities

• Track equipment rentals and maintain accurate, up-to-date records within the rental management system.

• Prepare delivery tickets and coordinate logistics for the delivery and collection of rental equipment.

• Communicate with customers via email and phone to respond to enquiries, provide timely assistance, and ensure a positive rental experience.

• Generate accurate invoices and process payments efficiently.

• Maintain and update equipment certifications in the database, ensuring all rentals comply with regulatory standards and company requirements.

• Review and reconcile inventories regularly to ensure accurate records, monitor equipment availability, and support efficient operations.

QHSE responsibilities

To have a general understanding of the areas of our QHSE Management System and OEG’s QHSE aims and objectives that are relevant to the role.

Comply with the requirements of OEG Energy Group Policies and the responsibilities within the wider QHSE Management System.

Promoting:

• a proactive health and safety culture focussed on the prevention of work-related injury or ill health and continual improvement in our processes / performance.
• environmental sustainability and energy efficiency whilst minimising our environmental impacts and preventing pollution.
• a quality culture that brings values to our business, our customers and other interested parties ensuring quality issues and opportunities for improvement are identified and implemented.

Skills and experiences

• Minimum of 2 years’ experience in any of the following areas is preferred, but not required: Customer Service, Equipment Rentals, Oil and Gas, or Administration.

• Proficient in Microsoft Office Suite, including Excel, Word, Outlook and other related applications.